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Huawei Denmark career site

Customer Service Engineer - contractual

Huawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology. By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar power plant to be Highly Efficient, Safe & Reliable with Smart O&M and Grid Supporting capabilities and builds the foundation for solar to become the main energy source. Huawei will continue to innovate and enable renewable energy to empower each individual, home, and organization.

We are looking for a motivated candidate to join us as a:

Customer Service Engineer

Location: Denmark Copenhagen and Sweden Stockholm

Responsibilities:

⎯ Responsible for level 1/2 technical support, provide solution to customer via email, phone and other channels

⎯ Solve the critical issue with customer and Output customer issue analysis report, improve customers’ satisfaction

⎯ Make summary of common problem and output typical case

⎯ Collect and analyze trouble tickets and provide improvement solutions.

⎯ Provide skill training for partners and go on business trips in Europe.

Requirements:

⎯ Education: Master degree (for English – power engineering, electrical engineering studies)

⎯ Ability to cooperate and work with peoples from different cultures

⎯ More than 3 years customer support experience

⎯ Power system or renewable energy industry related experience, if have knowledge of solar inverter and typical issue troubleshooting would be better.

⎯ Fluency in English. Danish/Swedish/Finnish will have high priority

⎯ Good customer communication skills

⎯ Being interested / motivated to learn about renewable energy

We Offer:

⎯ Motivational salary package

⎯ Benefits according to each country

⎯ Life time learning environment and tools

⎯ Great amount of Product Documentation

⎯ Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world

⎯ Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community

⎯ Opportunity to go abroad on business trips to customer site and offer onsite support



For more information visit http://www.huawei.com

 


Please send in your CV (English version preferred) to us before 29th July. 

About Huawei Denmark

 

Huawei: Leading Global Provider of ICT Infrastructure and Smart Devices

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward.

 

Founded in 1987
Co-workers Globally About 197,000
Turnover Globally $136.23 billion

Customer Service Engineer - contractual

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